Ask & Questions

 

When you place an order with our company, we ask you to provide us with such personal information as your name, phone number, and email address. We need this data to keep you updated on the important things related to your order or account.

Please note that our support team may contact you using only the phone number(s) stated on our website, such as +44-752-064-0911. In order to secure our mutual cooperation, please do not communicate with those who introduce themselves as DMentor.co.uk support staff and reach you from different phone numbers.

Also remember that we never ask you to provide your credit card information via phone conversations. You should enter this information only on an appropriate billing form when making an online payment on our website.

We use a secure encrypted connection and do not store your private data if we do not need it anymore. For more details about how we ensure your confidentiality, check our Privacy Policy , which completely complies with the GDPR.
We offer original samples that can be used legally in a number of ways if properly referenced:
  • As a source of arguments or ideas for your own research
  • As a source of additional understanding of the subject
  • For direct citing
Nonetheless, check your college’s/university’s policies, including their definition of plagiarism and paraphrasing before using our services. Make conscious decisions in regards to your education.
DMentor.co.uk is a UK-incorporated academic assistance company. We have been working with students primarily from England, Scotland and Ireland since 2008 and are accepting online orders from any other country in the world. Our support offices are located in the United Kingdom.
We do not complete multiple choice tests and/or any other kind of online tests, as we believe it is as much the student's direct responsibility to pass tests (whether they are online or not), as it is to take exams. Besides, it is hard to evaluate the true quantity of work done by the writer while performing a multiple choice test. We also recommend not to share your personal information with writers (including any account login information) both in the paper’s details and through messages, as the company will not take responsibility if your personal data is abused in such a situation. In case you have ordered such an assignment, your order will be canceled and money will be immediately paid back.
We complete each paper from scratch and in order to make you feel safe regarding its authenticity, we check it for plagiarism before its delivery. To do that, we use our in-house software, which can find not only copy-pasted fragments, but even paraphrased pieces of text. Unlike popular plagiarism detection systems which are used by most universities (e.g. Turnitin.com), we do not report to any public databases—therefore, such checking is safe.

We provide a plagiarism-free guarantee that ensures your paper is always checked for its uniqueness. Please note that it is possible for a writing company to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for turnitin.com itself) that could guarantee no plagiarism against all sources that are indexed by turnitin. If you want to be 100% sure of your paper’s originality, we suggest you to check it using the WriteCheck service from turnitin.com and send us the report.
No, we do not have such a database. All papers you order from us are written from scratch. This means your paper is unique and has never been published before—neither will it be published after we deliver it to you.
All our academic papers come in an accepted academic format: 1-inch margins on all sides, 275 words per page, 12-point Times New Roman/Arial font, double-spaced. If you need special formatting for your paper, please include these requirements in the Paper instructions box on the order page. Our writers can complete your paper, following all major formatting styles like APA, MLA, Chicago, Turabian, and others.
You can get more details about possible types and terms of refunds on our Terms & Conditions page .
Our writers have various academic degrees (from Master's to PhD level) in a number of specializations. Due to that, we can easily choose an expert who fits the exact requirements for completing a particular paper. To ensure the quality of our service, we carefully investigate each writer's skills set based on the following parameters:
  • Academic and professional experience
  • Results of the writer's online written English test and the writer's application essay
  • Rating in a particular field of study a writer has gained while working for DMentor.co.uk.
We take care not only of your academic success, but also of your experience with us. That’s why we have made the process of placing your order as easy and fast as possible—usually, it takes no longer than 3 minutes.
In case you want to double-check if we have a suitable writer to match your requirements, you can place a free inquiry. This is a good option if you need an assignment on a complex subject and want to make sure the necessary writer is available to work on it before paying for your order.
Use any of the following ways to reach to us.
DMentor.co.uk cooperates with international trustworthy payment systems only to ensure the safety and speed of your money transfer, as these companies are world known for the quality of their services.

After you fill out the order form, you will be redirected to the company's web page where tips will guide you through an easy process of paying for our service. In a couple of minutes, we receive the funds and start working on your order to provide you with high-quality academic assistance.
A complex assignment indicates an order that requires from our expert some special knowledge and more advanced research skills. Consequently, writers with such qualities should be compensated accordingly. Here is a list of disciplines the service complex assignment applies to:
  • Accounting
  • Architecture, Building and Planning
  • Chemistry
  • Computer science
  • Finance
  • Mathematics
  • Physics
  • Statistics
  • IT, Web
  • Biology (and other Life Sciences)
  • Civil Engineering
  • Engineering
If you place an order for one of these disciplines, you will be charged a 20% more than for ordinary assignments.

Orders that fall into the category ‘Other’ are reviewed by the support team, and if they identify your discipline as a complex one, you will be charged an additional 20% of the initial order price. You will be notified of the price change and receive a link for additional payment.
You can send file(s) to our email contact@dmentor.co.uk. Please enter your name in the email subject.
1) Our writers are evaluated as often as possible to make sure we deliver only top-notch orders. We also frequently shuffle the "Advanced" writers to have the best ones on their team. Our real-time rating system takes every order a writer completes into account, selecting a true match for such an elite team. The latest evaluation of skills or changing average scores may be the reason why they spend some time on the regular team and some time on the advanced team.

2) We evaluate our writers on a regular basis to make sure they deliver quality papers that correspond to their category. Thus, some of them may be transferred from the "Best available" category to "Advanced" and vice versa. Once a writer completes an order, our real-time rating system updates his or her score. That's why a writer you worked with before may belong to a different category.
You will be able to communicate with the writer assigned by sending messages from your email . You will also get an email notification about every new message received from the writer. To ensure your paper is completed in the best possible way, we recommend to check your personal account from time to time to see if your writer has any questions regarding your order.
We start looking for a suitable writer to match your requirements as soon as you place your order. Yet, sometimes it may take a couple of days to find an available expert, especially if you have a complex assignment or subject.
We employ writers from all over the world, varying from ENL (English as a native language) to ESL (English as a second language) experts with a strong command of English. We thoroughly test each of them before hiring, so you can be sure of your paper’s quality, even if it is completed by an ESL writer. Thus, you can choose from:
  • The best available writer (those who can start working on your order immediately)
  • Advanced (more experienced writers with a higher rating on our website)
  • ENL writers (from the USA, Canada, the UK, or Australia).
If a native speaker is currently not available for completing a paper in any particular specialization, your order can be assigned to a non-native speaking writer whose level of English corresponds to the highest TOEFL score.
Yes, you can. If your paper needs graphic representation, we can make additional slides and charts that support written material. Slides and charts will cost you half the price of a page, which also depends on the complexity and academic level of your paper.
If you need to get your paper earlier than the deadline, please contact our support service. We will see what can be done in your particular case. If your paper can be delivered earlier, we will send you a payment link for the urgency.
You can request a free revision at any point before approving your final paper or during the 7 days after approving the paper. A free revision is only possible to make your paper complies with the original instructions you set while placing the order. To ask for a free revision, always use the revision button on your personal order page.

If you have any extra requirements or need to rewrite the entire paper or large parts of it, you will have to pay an extra fee for such a revision. Please, contact our support service to calculate the cost of the revision your paper may need.
While placing an order with DMentor.co.uk, you can choose a period of time within which a paper should be delivered to you. The countdown until the specified deadline starts automatically from the moment we receive your payment in our system. For example, if you pay for your order at 6pm on Monday and choose a 3-day delivery option, you will receive your custom paper by 6 p.m. on Thursday.

Remember that a writer needs a sufficient amount of time in order to conduct thorough research. Therefore, please choose the most suitable deadline when you place an order. Moreover, the later you need your paper to be delivered to you, the cheaper it will be. Thus, you will be able to save your money while your writer will have enough time to work on your order and ensure its quality.

Make sure you upload all the additional materials at the very beginning. If you fail to do that, the deadline for your order will be postponed as well.

In case you choose the Progressive Delivery option, you will get an individual delivery schedule that will be followed by the writer assigned to your project. You can read more about this service in the relevant section of this FAQ.
On your order page, you can request a number of on-demand options, including the possibility to shorten your deadline. Note that you will be charged additionally according to the new delivery time chosen. Before ordering this option, you may check how the price will change in our calculator.
As soon as your assigned writer completes your paper, you will get an email with attached paper. Please check your spam folder if you didn't find any email, also mark it safe to avoid inconvenience in future.
If for some reason you need to cancel an order you’ve placed, you can contact our support team, as we consider each case individually. Please note that in some cases, you will get only partial compensation of your payment. To find out more about a refund after a cancellation, check our Terms & Conditions page.
You can certainly get your money back in several cases. You can receive a full refund if you have paid for your order twice or if you have placed two identical orders. In case your paper was late or the quality of the paper does not correspond to your expectations, you will get compensation for these issues. You can find more details about possible types and terms of refunds on our Terms & Conditions page.
In case your assignment needs to be changed, you can request a revision via following ways. Send your comments to writer and state how much time he or she has to incorporate all the necessary changes. Please check our Revision Policy page for more information.
Let us know immediately about that. You can do it by writing a message on Contact page, entering a Live Chat, or calling us +44-752-064-0911, or via email contact@dmentor.co.uk. Our support manager will carefully examine your order and will assist you with it right away. The reasons for late delivery may vary from time to time. It can happen that you have entered a wrong email address or your spam filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and cannot continue working without your assistance, or we are checking the work for plagiarism. Whatever the case may be, contact us if you have any problems with getting your order on time.